* Listing Title:
Communication Manager
* Listing Description
COMMUNICATION MANAGER 
Salary$28.04 - $29.41 Hourly 
$2,243.20 - $2,352.80 Biweekly 

Description: 

With minimal supervision, this position manages a two shift, 7 day a week, 24 hour a day emergency response communications center. Responsibilities include supervising, training, and scheduling for the Lead Dispatchers and line Dispatchers to ensure the center runs smoothly and officer safety is of the highest priority. Maintains communications equipment, including radios and computer consoles to ensure all calls for service are responded to by the appropriate personnel in a safe, prompt, efficient manner. 

Duties: 

•Responsible for overall operations of the communications center making sure it is running in an efficient manner. Includes ensuring all calls for service are promptly and efficiently handled by communications personnel and are transmitted or transferred to the appropriate personnel according to current policies and procedures. Manage all communications personnel. 
•Perform supervisory responsibilities, which may include interviewing potential employees, hiring, and training employees; planning, assigning, and directing work; performing job evaluations, and rewarding and disciplining employees. Carry out supervisory responsibilities in accordance with policies and applicable laws. 
•Supervise personnel who handle life and death situations on a daily basis and situations that could incur great liability if not handled properly. 
•Supervise personnel responsible for updating the Sheriff's Office 911 map books as the 911 office makes changes and releases updates. 
•Responsible for personnel who maintain and update routing instructions for roads in the City to ensure emergency services personnel will be able to find locations and arrive on scenes in a timely manner. 
•Supervise personnel responsible for State Crime Information Center/National Crime Information Center entry and deletion of warrants, orders of protection, missing persons, runaway juveniles, stolen and impounded vehicles, and articles for the Police Department ensuring the personnel make entries and deletions according to State and Federal law. 
•Supervise personnel responsible for the Computer Aided Dispatch system database maintenance to ensure the system is continually update so data used is accurate and offers its full potential. 
•Maintain statistics on all 911 calls, officer calls for service, and State CIC statistics 
•Assist with preparing monthly reports of shift activity and statistical records. 
•Supervise personnel handling problems and complaints involving the communications center. 
•Plan and organize the day to day operations of the communications center to include preparation of yearly budget, purchasing, payroll, scheduling, compiling statistics, responsible for maintenance for the computer aided dispatch system and routing maintenance of all Sheriff's Office communication equipment which includes remote tower sites as well as the office itself. 
•Ensure all Federal Communications Commission radio licenses are renewed in a timely manner. 
•Arrange for associated training needs of dispatch personnel, including developing and updating the communications training program. Maintain records of all training that has been received and ensure re-certification deadlines are met. 
•Function as State CIC. 
•This position is the primary Public Safety Answering Point (PSAP) Manager, and is the single 911-point of contact, which carries with it all the associated responsibilities. Provides all the necessary training, information, supplies, etc. and to ensures all 911 calls are handled in accordance with 911 Rules and Regulations. 
•Ensure quality control and quality improvement is maintained for all calls for service received by the dispatchers.
•Develop and update the communications policy manual and make recommendations for policy changes or reviews. 
•Serve as project manager on assigned special projects, which includes the ability to write formal bids, request for proposals, and negotiate contracts. Responsible for overseeing the recording system and ensuring it is operational at all times, recording all radio traffic channels, 911 telephone lines and administration telephone lines. 
•Perform any other related duties as required or assigned. 

Qualifications: 

Skills and Knowledge: 
•Ability to think and act quickly and appropriately in emergencies and highly stressful situations' 
•Ability to work effectively with all regulatory agencies and the general public 
•Knowledge of the methods to handle sensitive information and property/evidence 
•Knowledge of state, county, and city ordinances, laws, regulation, etc. 
•Basic computer skills in Word and Excel 
•Ability to type 30 words per minute 

Education/Experience/Certifications/Licenses: 
•High School Diploma or GED 
•Five (5) years of dispatch experience 
•OLETS Certification 
•NCIC Certification 
•Three (3) years of supervisory experience over a minimum of 2 staff members preferred 

Preference Given to: 
•Associates Degree 
•Five (5) or more years supervisor experience 
•Supervision of five (5) or more staff members 

Apply @ www.governmentjobs.com/careers/ardmorecity 

* (Job) Location:
Ardmore, OK
Website Address (please do not delete the http://):
http://ardmorecity.org


* Listing Expiration Date:
12/30/2017

 

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